Student Technology Tech Support at Home Call Center - 559-690-3002

This line is for technical issues with your school-issued Chromebook or hotspot only.
Questions about curriculum or lessons should be directed to your teacher.

Open 8:00 a.m. to 4:00 p.m. during regular school days

Please check for known problems here: https://studentlearning.statuspage.io

Submit a support request online at the bottom of this page or here: https://www.vusd.org/tsc-req 

Frequently asked questions

Connecting your Chromebook to your home WiFi network

• Turn on the Chromebook and allow it to start up.
• Click your home WiFi network in the list of available WiFi networks.
• Enter your home WiFi network password. The Chromebook should remember this password and not need it re-entered to connect in the future.

Connecting your school-supplied Chromebook to a VUSD Hotspot

• Turn on the hotspot and give it a couple of minutes to start up and get connected to the cellular network. The hotspot can be plugged in during use to keep it charged. It can also be moved to different locations in the home to help get a better signal, like near a window.
• Turn on the Chromebook and it should connect automatically to the hotspot. After it connects, it should display the login screen. No further action should be required. If you have more that one student, multiple school-supplied Chromebooks can be connected to the hotspot at the same time.

Logging into the Chromebook

• Kindergarten through 6th-grade students with a new Visalia USD ID card can log in with that using a QR code. Click the Next button on the Sign in to your Chromebook page and hold your ID card up to the camera and keep it still so that the square QR code is in the image. Once the QR code is recognized, you will see a checkmark and will be logged directly into the Clever portal. These students can also use the manual login process below if needed or desired.
• Students in grades 7 through 12 will log on with their Visalia USD Google account. Click the Sign in with a different account link on the Sign in to your Chromebook page. Enter your email address up to the @ symbol and click Next. Then enter your password, and click Next again.
• IMPORTANT - if you do not have an ID card or are in grades 7 through 12, you must use the Sign in with a different account link on the Sign in to your Chromebook page. 

What if I don't have Internet for my student at home?

• Contact the support center at 559-690-3002, or create a support request here.

I forgot my Google account email or password

• See your school tech support, call the support center at 559-690-3002, or create a support request here.

My Chromebook won't turn on

• First, plug in the Chromebook and let it charge for at least 5 minutes and try again.
• If it's plugged in and still not working, check to see if there is a light next to the charge port. If not, make sure the charger is plugged into your house electrical outlet, and that the charging cable is plugged in securely to the Chromebook.
• Still not working? See your school tech support, call the support center at 559-690-3002, or create a support request here.

My Chromebook’s screen is rotated

• Press and hold the ctrl and shift keys, then tap the refresh key in the top row, it looks like a partial circle with an arrow. Repeat that until the screen is in the correct orientation.

My hotspot doesn’t have an Internet connection

• Try turning the hotspot off and then back on.
• Try moving the hotspot to a different place in the home, like near a window on the other side of the house.
• Still not working? See your school tech support, call the support center at 559-690-3002, or create a support request here.

My Chromebook login screen is just spinning

• Make sure you have a good Internet connection (see above).
• Try turning off Chromebook and turning back on. Hold the power button until Chromebook completely shuts down, press it again to turn it back on.

Other problems?

• See your school tech support, call the support center at 559-690-3002, or create a support request here.